FLO-CORP Material Return Authorization Policy
No merchandise should be returned to FLO-CORP without first obtaining a Material Return Authorization (MRA) number. You can receive an MRA number by filling out the form below. Read specifications of acceptable returned merchandise below. Any merchandise returned without a valid MRA number is subject to a minimum 50% restocking fee. MRA numbers expire after 30 days unless otherwise approved by a FLO-CORP representative.
Returning a DEFECTIVE ITEM
Unless otherwise specified, we accept DEFECTIVE EXCHANGES on products within 30 days of original invoice. FLO-CORP shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.
Returns of NON-DEFECTIVE items, that are accompanied by a valid MRA number and pass receipt inspection may be accepted for return. NON-DEFECTIVE RETURNS WILL BE SUBJECT TO A MINIMUM 25% RESTOCKING FEE. Please call FLO-CORP at (877) 356-5463 with questions pertaining to the restocking fee or for an explanation of circumstances under which an increased restocking fee may be charged.